December 18 News, 2009 Huawei Software Enterprise Business Tour & New Product Launch at the InterContinental Beijing North Star Hotel Held in Beijing from industry experts, customers, Proxy Business and industry representatives chain partners, nearly 300 people attended the meeting. At the meeting, for the potential of the enterprise market, Huawei released the industry’s multimedia contact center (IPCC) series platform and unified Communicate (UC) solutions, an enhanced version of the new features.
For this release, Huawei’s enterprise business, Vice President Yang Chen said: “Huawei attaches great importance to the development of the enterprise market, corporate business product line focused on providing customers with forward-looking solutions and services, gathered in a large number of Beijing high-quality customers and the industry chain partners hope that this release of new products to meet the broader needs of users, to enhance value and user experience. “
Huawei this release, including multi-media contact center platform, Standard Edition, Enterprise Edition and Advanced Enterprise Edition of three series to meet different customer needs in the same time, the platform can save over 50% of space, over 40% of energy consumption and green Environmental protection . Among them, the Standard Edition of multimedia contact center platform is based on carrier class access platform UAP2100 solutions, combined with powerful TSAPI server, high stability, reliability, openness, etc., can be seamlessly integrates with customers existing systems to effectively Reduce contact center construction costs, protect the company’s long-term investment.
Enterprise Multimedia Contact Center platform to help clients pre-installed in a cabinet, the default platform for all contact center equipment and software. The graphical software installation and management interface, you can help customers install and manage systems like expert guidance in person, in order to quickly and efficiently complete the system installation and deployment, reduce operational on-line time. Meanwhile, Huawei multimedia contact center solutions enterprise edition is still a powerful contact center capabilities to package and development platform, enables intelligent routing, intelligent reporting, real-time monitoring, quality inspection and the agent desktop, and capabilities to help clients build a great focal base platform;
The senior Enterprise Multimedia Contact Center is based on the rapid development of IP technology and adhering to meticulous management of the concept, with large capacity, high integration, etc., can be reduced to the original space of 1 / 3 or more small, while the energy consumption required only to 1 / 2 or less; their stratification with intelligent routing technology and service capabilities, service resources can make it easier to focus on customer value and enhance the value of every interaction. In addition, the Senior Enterprise Multimedia Contact Center can also customize the self-service business processes, track customer usage analysis and optimization of business processes, enhance customer experience and interact with each efficiency. Furthermore, to help customers improve operational efficiency full range, and lower total cost of ownership, rather than the simple single-point improvement.
Yang Chen said: “Huawei attaches great importance to the enterprise market needs of different types of customers. Attention to the value of large, medium point and at all levels of user demand point, relying on the experience of serving global markets, the ability to help customers build superior contact center to provide higher integration, lower power, easier installation and maintenance of platforms and programs. ” SABUNG AYAM