ITIL FOUNDATION Training AND CERTIFICATION IN BANGALORE AT GROWMIND Solutions
ITIL® Foundation education covers the key ideas, structure, terminology and processes of ITIL. The candidates will get awareness about the key components of the ITIL Service Lifecycle.
Upon productive completion of the workshop, the participants can count on to gain understanding of the following locations:
The ITIL Foundation course will be of certain interest to:
IT Management, IT Help Staff, IT Consultants, Organization Managers, Business Method Owners, IT Developers, Service Providers, Method Integrators
ITIL is a non-proprietary method for managing IT solutions, developed in the 1980s by the Workplace of Government Commerce (OGC) in the United Kingdom. Now considered the de facto normal for managing a company focused, expense efficient IT organization, the ITIL framework was lately redesigned from a method-led strategy to a service lifecycle strategy. This end-to-end view of how IT need to be integrated with enterprise technique is at the heart of ITIL ‘s 5 core volumes:
Service Technique which appears at overall company aims and expectations to guarantee IT technique maps back to them
Service Design which starts with a set of new or changed company specifications and ends with the improvement of a resolution developed to meet the documented needs of the enterprise
Service Transition which is concerned with managing adjust, danger & quality assurance and has an objective to implement service designs so that service operations can handle the solutions and infrastructure in a controlled manner
Service Operation which is concerned with enterprise as usual activities
Continual Service Improvement which has an overall view of all other elements and looks for approaches that the all round procedure and service provision can be improved
The ITIL Foundation offers you with a common overview of the IT Service Management Lifecycle and its supporting processes, functions and roles. The course also enables you to comprehend how an integrated IT Service Management framework can be adopted and adapted within your own organization. The ITIL Foundation prepares you for the examination top to the Foundation Certificate in IT Service Management. An independent examination body facilitates and marks the examination, which is scheduled on the final day of the course. This certification is the prerequisite for the (later-to-be-announced) Intermediate and Advanced levels of ITIL certification.
At the finish of this course, the learner will be capable to:
Recognize the important principles and concepts of IT Service Management.
Determine the positive aspects of implementing ITIL in an organization.
Recognize the Service Management processes and how they map to the Service Lifecycle.
Identify the fundamental concepts and definitions related to the Service Lifecycle.
Determine the activities and roles involved with the Service Lifecycle.
Determine the partnership of each and every element of the Service Lifecycle and how they map to other components.
Identify the elements that impact the effectiveness of the Service Lifecycle.
There are no formal prerequisites for this course, though a familiarity with IT service delivery will be helpful.
ITIL training day wise Agenda
Day – 1
Lesson 1: Introduction
Lesson 2: Evolution of ITIL
Lesson 3: Service Management as a Practice
Idea of Great Practice & ITIL
Notion of a Service
Notion of Service Worth
Notion of Service Management
Worth Creation by means of Services
Technologies Private Limited
Functions and Processes
The Method Model & Characteristics
Part Definitions & RACI Model
Service Management Technologies & Automation
Lesson four: The Service Lifecycle
Define & realize the follo
The Service Lifecycle
The ITIL Library
The Function of IT Governance
Lesson 5 : The Lifecycle Phase: Service Method
Functions and Processes in Service Strategy
Service Portfolio Management (SPM)
Day – 2
Lesson 6: The Lifecycle Phase: Service Design
Functions and Processes in Service Style
Service Catalogue Management
Service Level Management
Capacity and Availability Managem
IT Service Continuity Management
Data Safety Management
Lesson 7 : The Lifecycle Phase: Service Transition
Functions and Processes in Service Transition
Transition Organizing and Assistance
Service Asset and Configuration Management
Release and Deployment Management
Service Validation and Testing, Evaluation
Information Management(DIKW cycle)
Lesson 8: The Lifecycle Phase: Service Operation
Functions and Processes in Service Operation
Event and Incident Management
Difficulty and Access Management
Monitoring and Manage
Technology and Architecture
Lesson 9: The Lifecycle Phase: Continuous Service Improvement
Functions and Processes in Service Operation
For Further Information
Email: [email protected]
Course Web page: http://www.growmind.co.in/courses/it-service-management/itil-foundation-certification-coaching.html
Place : Bangalore