ITIL Service Operation education and certification in Bangalore at Growminds

ITIL Service Operation education and certification in Bangalore at Growminds

ITIL (Info Technologies Infrastructure Library) is a globally-adopted framework for Information Technology Services Management by a lot of private and public organizations.

The ITIL Intermediate Qualification – Service Operation (SO) Certification is a component of the ITIL Intermediate Lifecycle phase. The main purpose of this coaching module and its linked exam and certification is to teach, assessment, and validate the knowledge on sector practices in IT Service Management. It also helps in transforming IT service management onto a strategic organization asset, defining, and managing the comprehensive lifecycle of IT service management approach.

Course Content:

To accomplish a clear understanding of the ITIL greatest practice lifecycle approach by means of an excellent series of classroom lectures, assignments, multiple mock tests, and discussions you will go through the following detailed course content-

Introduction to service operation
Service operation principles
Service operation processes
Common service operation activities
Organizing for service operation: functions
Technologies considerations
Implementation of service operation
Challenges, critical achievement factors and risks.
The primary focused region of this course:

Occasion management
Incident management
Dilemma management
Request fulfillment
Access management
Education Delivery Method:


Training Course Duration:

two days

Format of Examination:

The examination format will be of numerous options with 4 achievable answer possibilities, and situation-based with gradient scored concerns.


To sit in the ITIL Intermediate SO exam, candidates should fulfill the following qualification and credentials:

No significantly less than 21 contacts (hours, prohibiting breaks, with an Accredited Instruction Organization (ATO)) for this syllabus, as a major aspect of a formal, sanction preparing course/scheme.
There is no base prerequisite but a basic IT potential and around 2 years IT expertise are extremely desirable.
Hold the ITIL Foundation Certificate in IT Service Management or ITIL Foundation in addition to the bridging certificate.
It is prescribed that scholars ought to finish no much less than 21 hours of distinct study by checking on the syllabus.

Quantity of Questions: 8

Passing Criteria / Score:

You will have to score 28 out of 40 (70%) to pass the exam.

Mode of Examination:

On the web or Paper Based Examination

Duration of Exam:

90 Minutes

Closed Book Exam:


How Can I Prepare for ITIL Intermediate Level Exams? Do you have any guidelines?

Yes, We have solid ideas and tricks by acquiring these, you can crack ITIL Intermediate exams on one particular go. Study ITIL Intermediate Exam Preparation Suggestions and know how can you crack it.

Why Pick Growminds?

Growminds is a higher finish IT instruction organization providing instruction in the field of IT service management and project management. Our instructors are practicing/working pros with over 10 years of knowledge in the subjects for which they impart education. They are exceptional masters in their subject matter.

Growminds ITIL Intermediate in Service Operation Certification instruction supplies a set of guidance on the improvement of IT service strategy, style, and implementation below industry-experienced trainer. We supply you complete series of IT Service Management Certification coaching courses. Throughout the service operation phase of the Service Lifecycle, our certified trainer will immerse you in the general concepts, processes, policies, and techniques. You will know the principles, goal, activities, functions, processes, technology, and implementation considerations in Service Operation. Our training course consists of a series of lectures, workout routines, and scenario-primarily based a number of mock exam to increase your understanding of the core disciplines of ITIL best practices and position you to effectively comprehensive the associated exam.

11 Causes to select us:

Globally Consistent Requirements
Assured Reduce Price tag
Committed to one hundred% Good quality Assurance
Accredited High Top quality Course Supplies
Several Cost-free Practice Tests
Training by knowledgeable and certified trainers
Exceptional mentoring abilities in our trainers
Free Resources
Adapted Delivery Techniques
Trained thousands of participants across various IT and Management applications
Full assistance in the course of instruction session

For Much more Info:
Growmind Solutions
E mail: [email protected]
Course Page:
Landline: 26542131
Mob: 9739762026
Location : Bangalore